Read the full terms and conditions for waste removal and rubbish clearance services provided by Rubbish Clearance Barnes, including bookings, payments, cancellations, liability and UK waste regulations.
Get a quoteThese Terms and Conditions set out the basis on which Rubbish Clearance Barnes provides rubbish clearance, waste collection and related services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation requesting rubbish clearance or waste collection services.
Services means any rubbish clearance, waste collection, removal, loading, transportation, disposal, recycling, or related work supplied by Rubbish Clearance Barnes.
Waste means any materials, items, goods, junk, household or commercial waste, or other items we are requested to remove.
Site means the premises, property, location, or access point at which the Services are to be carried out.
Agreement means the contract between the Customer and Rubbish Clearance Barnes, consisting of these Terms and Conditions and any written quotation, confirmation, or invoice.
Rubbish Clearance Barnes provides rubbish clearance and waste removal services for household, garden, office and light commercial waste. We collect, load and remove Waste from the Site and arrange for lawful disposal or recycling at licensed facilities.
We do not undertake demolition work, structural alterations, specialist hazardous waste removal, or any services outside the scope described in our quotation or confirmation. Certain items, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, gas bottles, and other regulated materials, may be refused or subject to separate arrangements.
The exact Services to be provided will be agreed at the time of booking or as updated on Site following inspection of the actual Waste presented for collection.
3.1 Bookings may be made by telephone, email, online form, or any other method we make available. When making a booking, the Customer must provide accurate information regarding the type, estimated volume, and location of the Waste, as well as details of access, parking and any restrictions at the Site.
3.2 Any quotation provided prior to attending the Site is based on the Customer's description of the Waste. All quotations are estimates only and may be revised once our team has inspected the Waste and the working conditions on Site.
3.3 An Agreement is formed when the Customer accepts our quotation or proceeds with the booking and we confirm the booking time or arrival window. We reserve the right to refuse or cancel any booking at our discretion where the requested Services are not suitable or safe for us to provide.
3.4 The Customer is responsible for ensuring that an authorised person is present at the Site at the agreed time to grant access, confirm the items to be removed, and sign any necessary documentation. If no one is present, we may, at our discretion, proceed based on prior instructions or treat the booking as a late cancellation.
4.1 The Customer must ensure that safe, clear and reasonable access is available to the Site and the Waste to be removed. This includes arranging parking permissions, access codes, concierge permissions, and ensuring that walkways, stairways and lifts are available and safe to use.
4.2 Any parking charges, congestion charges, tolls or similar costs incurred while carrying out the Services may be added to the Customer's invoice unless specifically included in a fixed price quotation.
4.3 If access to the Site or Waste is restricted, unsafe, or significantly different from what was described at the time of booking, we may adjust the price, shorten the Service, or decline to proceed. In such circumstances, a call-out or cancellation charge may apply.
5.1 Prices are generally calculated based on the volume and type of Waste removed, the labour required, and any additional costs such as special disposal charges, heavy loading, or difficult access.
5.2 Any price given prior to inspection of the Waste is an estimate only. Once on Site, our team will confirm the final price before starting work. If the Customer does not accept the revised price, we may charge a reasonable call-out fee to cover our time and travel costs.
5.3 All prices are quoted in pounds sterling and may be subject to VAT where applicable. If VAT is chargeable, this will be stated clearly on the invoice.
6.1 Payment is due in full on completion of the Services, unless otherwise agreed in writing prior to the booking. We may request part or full payment in advance for certain Services or for larger collections.
6.2 We accept payment by cash, card, bank transfer or other methods as advised at the time of booking. The Customer must ensure that they have the means to pay available on the day of Service.
6.3 Where we have agreed credit terms with a business Customer, invoices must be paid within the timeframe stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.
6.4 We reserve the right to charge interest on overdue amounts at the statutory rate permitted under UK law, calculated daily from the due date until payment is made in full. We may also recover reasonable costs incurred in pursuing overdue payments.
7.1 The Customer may cancel or amend a booking by providing at least 24 hours' notice before the agreed arrival time. Cancellations or amendments made with less than 24 hours' notice may incur a cancellation charge to cover our operational costs.
7.2 If our team arrives at the Site within the agreed time window and is unable to gain access, or if the Customer is not present and has not provided prior authority to proceed, we may treat this as a late cancellation and apply a call-out charge.
7.3 Where we are required to wait on Site due to delays caused by the Customer, additional waiting time charges may apply at our standard hourly rate or part thereof.
7.4 We will use reasonable efforts to attend at the agreed time, but arrival times are estimates only and may be affected by traffic, weather, operational issues or other factors beyond our control. We are not liable for any loss or inconvenience caused by delays, but we will inform the Customer as soon as reasonably practicable if we expect a significant delay.
8.1 Once the Waste has been loaded onto our vehicle and payment has been made, title to the Waste passes to Rubbish Clearance Barnes. Until that point, the Waste remains the property and responsibility of the Customer.
8.2 We operate in accordance with applicable UK waste management legislation and the duty of care requirements for the handling, transfer and disposal of controlled waste. Waste will be taken only to licensed disposal or recycling facilities.
8.3 Where required, a waste transfer note or similar documentation may be completed. The Customer agrees to provide accurate information for any such documentation and to retain their copy where applicable.
9.1 For safety and regulatory reasons, we may refuse to collect certain items, including but not limited to: asbestos or materials suspected to contain asbestos, medical or clinical waste, chemicals and solvents, paint in liquid form, pressurised cylinders, gas bottles, explosives, firearms, and any other hazardous or prohibited materials.
9.2 If such items are discovered among the Waste at the time of collection, we may remove them from the load and leave them at the Site, or decline to proceed with the job. A call-out charge may still be payable.
10.1 The Customer is responsible for ensuring that they have the full right, title and authority to request removal of the Waste. By instructing us, the Customer confirms that they are the owner of the Waste or have the owner’s permission to dispose of it.
10.2 The Customer must clearly identify the Waste to be removed and ensure that no items intended to be kept are included. Our operatives may ask for clarification but cannot accept responsibility for items removed in error where they formed part of the Waste clearly indicated.
10.3 The Customer must take reasonable steps to ensure that the Site is safe and that any relevant health and safety information is communicated to our staff on arrival.
11.1 We will exercise reasonable care and skill in providing the Services. However, minor scuffs or marks may occur during the removal of heavy or bulky items, particularly where access is restricted. We are not liable for cosmetic damage to floors, walls, doors, or fixtures that is reasonably incidental to the normal performance of the Services, provided our operatives have acted with reasonable care.
11.2 If any significant damage is caused to the Customer's property as a result of our negligence, the Customer must notify us in writing as soon as reasonably practicable and, in any event, within 48 hours of the incident. We may require reasonable evidence, such as photographs or an inspection, before assessing any claim.
11.3 Our total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid by the Customer for the specific job giving rise to the claim, except in cases of death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
11.4 We are not liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity suffered by the Customer as a result of delays, cancellations, or failures in performance, except to the extent such liability cannot be excluded under UK law.
12.1 Rubbish Clearance Barnes maintains public liability insurance and, where applicable, employer’s liability insurance at levels appropriate for our operations.
12.2 Details of our current insurance cover can be provided on request. Our liability to the Customer remains subject to the limitations stated in these Terms and Conditions and in the relevant policy wording.
13.1 We are committed to carrying out all rubbish clearance and waste collection activities in accordance with applicable UK waste legislation, including the duty of care obligations for controlled waste.
13.2 The Customer agrees not to request or permit us to perform any activity that would involve unlawful disposal, fly-tipping, or any other breach of environmental regulations. If we reasonably believe that a requested activity would breach such regulations, we may decline to proceed without liability.
13.3 Where the Customer is a business or organisation, they also have a statutory duty of care in relation to their waste. By using our Services, they confirm that they understand their responsibilities and will retain any documentation we provide to evidence lawful transfer of waste.
14.1 If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible so that we have the opportunity to put things right. We may ask for reasonable details and evidence relating to the issue.
14.2 We will investigate any complaint in good faith and aim to respond within a reasonable timeframe. Where appropriate, we may offer a remedy such as a partial refund, a re-visit, or other proportionate resolution. Any such remedy will be offered at our discretion, subject to our legal obligations.
15.1 We collect and process personal data such as names, contact details, addresses and payment information for the purposes of managing bookings, providing Services, processing payments and handling customer enquiries.
15.2 Personal data will be handled in accordance with applicable UK data protection legislation. We will not sell your personal data to third parties. Information may be shared with service providers such as payment processors and, where required, with authorities for legal or regulatory purposes.
16.1 We may update or revise these Terms and Conditions from time to time to reflect changes in law, industry practice or our operations. The version in force at the time of your booking will apply to that specific Agreement.
16.2 Updated Terms and Conditions will be made available on request. Continued use of our Services after changes take effect constitutes acceptance of the updated terms for future bookings.
17.1 These Terms and Conditions and any Agreement between Rubbish Clearance Barnes and the Customer are governed by and interpreted in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any Agreement, including any non-contractual disputes or claims.
18.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall continue in full force and effect.
19.1 These Terms and Conditions, together with any written quotation, confirmation or invoice issued by us, constitute the entire agreement between Rubbish Clearance Barnes and the Customer in relation to the Services, and supersede any prior understandings or representations, whether oral or written.
19.2 The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions when entering into the Agreement.
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