GDPR-compliant privacy policy for Rubbish Clearance Barnes explaining how customer data in the Barnes area is collected, used, stored and protected, and outlining customer rights.
Get a quoteThis Privacy Policy explains how Rubbish Clearance Barnes collects, uses, stores and protects personal data relating to our customers in the Barnes area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all customers and prospective customers who contact us, request a quotation, book a service, or otherwise interact with Rubbish Clearance Barnes within the Barnes area.
The data controller responsible for your personal data is Rubbish Clearance Barnes. We determine the purposes and means for processing the personal data we collect from you. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our website or on your booking confirmation.
We collect and process different categories of personal data in order to provide our rubbish clearance and related services in the Barnes area. The types of data we may collect include:
Identification and contact details, such as your name, address, email address, and telephone number so we can arrange and carry out our services at the correct location and keep you informed about your booking.
Service and transaction information, including details about the type of service requested, property access information that you choose to provide, date and time of the booking, invoices, payment status and records of your communications with us regarding our services.
Payment information, such as partial payment card details processed via a secure payment provider, and records of payments made, although we do not store full card details on our own systems.
Usage and communication data, such as enquiry details, emails, messages, call notes, and any feedback or complaints you provide to us about our services.
Technical information, such as your IP address, browser type, and device information, which may be collected when you visit our website to help us understand website usage and maintain security.
We may collect personal data from you in several ways, including:
When you contact us directly by telephone, email, online form, or in person to request a quotation or make a booking.
When you use our website, where technical information and usage data may be collected by cookies or similar technologies if enabled on your device.
When you communicate with us regarding existing services, complaints, feedback, or further enquiries.
From third parties, such as comparison or directory services through which you choose to request rubbish clearance services in the Barnes area, and which lawfully share your details with us for this purpose.
We process your personal data only where we have a lawful basis to do so under the UK GDPR. The main lawful bases we rely on are:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide you with a quotation, confirm your booking, carry out rubbish clearance, issue invoices, and manage any follow-up services or queries.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided that your rights and freedoms are not overridden. This may include managing and improving our business operations, maintaining accurate records, responding to enquiries, and protecting our services against misuse or fraud.
Legal obligation: In some cases we must process personal data to comply with legal obligations, including accounting, tax, and waste management regulations, as well as to respond to lawful requests from public authorities.
Consent: In limited circumstances, we may rely on your consent for specific processing activities, such as sending certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
We use the personal data we collect for the following purposes:
To provide and manage our rubbish clearance services in the Barnes area, including arranging visits, carrying out collections, handling access instructions, and issuing bills or receipts.
To respond to your enquiries and requests, provide quotations, reschedule appointments where necessary, and manage our relationship with you as a customer.
To manage payments and accounting, including payment processing through our chosen payment processors, issuing invoices, managing refunds where applicable, and keeping proper financial records.
To improve our services, for example by analysing feedback, responding to complaints, and reviewing operational efficiency to enhance the customer experience.
To maintain the security and integrity of our systems, prevent fraud or misuse of our services, and protect the safety of our staff and customers.
To comply with legal and regulatory obligations, including waste disposal requirements, tax and accounting rules, and any applicable environmental or health and safety legislation.
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes set out in this Privacy Policy. These third parties act as data processors or, in some cases, as separate controllers.
Service providers and contractors who help us deliver our services, such as payment processors, IT and hosting providers, communication and booking systems, and waste transfer or disposal partners who assist with lawful waste handling.
Professional advisers, including accountants, legal advisers and auditors, where necessary for business operations, compliance, or the establishment, exercise, or defence of legal claims.
Public authorities, regulators, law enforcement agencies, or courts, where we are under a legal obligation to disclose personal data or where disclosure is necessary to protect our rights or the rights of others.
We require all data processors to process your personal data only in accordance with our instructions, to keep it secure, and to comply with data protection law. We take steps to ensure that appropriate contractual and technical safeguards are in place.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Customer and service records, including booking details and invoices, are generally retained for a period that aligns with applicable tax and accounting rules. This is usually up to six years after the end of the financial year in which the transaction took place, unless a longer period is required by law or necessary for the establishment, exercise, or defence of legal claims.
Enquiry information from prospective customers who do not proceed with a booking may be retained for a shorter period in order to respond to follow-up questions and manage our records, after which it will be securely deleted or anonymised.
Where we rely on consent for marketing communications, we will retain your contact details for this purpose until you opt out or withdraw your consent, or until we determine that the data is no longer needed, whichever occurs first.
When data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in a manner that protects your privacy.
In some cases, our service providers may store or access personal data from locations outside the United Kingdom. Where such transfers occur, we will take appropriate steps to ensure that your data is afforded an equivalent level of protection, for example by using standard contractual clauses or ensuring the destination country has an adequate level of protection recognised by data protection law.
We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, security policies, staff training, and the use of reputable service providers with robust security standards.
Despite these efforts, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and any relevant authorities where we are legally required to do so.
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These include:
The right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data.
The right to rectification to have inaccurate or incomplete personal data corrected.
The right to erasure in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected and there is no legal reason for us to continue processing it.
The right to restrict processing in certain circumstances, such as where you contest the accuracy of the data or object to our use of it.
The right to object to processing that is based on our legitimate interests, including profiling, and to object to direct marketing at any time.
The right to data portability, which allows you, in certain circumstances, to obtain your personal data in a structured, commonly used, and machine readable format and to have it transmitted to another controller.
Where we rely on consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can address any concerns directly.
This Privacy Policy applies to all individuals who request or receive services from Rubbish Clearance Barnes in the Barnes area, whether as private individuals, business representatives, landlords, tenants, or other occupants of premises where our services are carried out. By engaging with our services, you acknowledge that you have been informed of how we process your personal data as described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
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